Canroof Terms, Legal
Conditions & Warranties

These Terms and Conditions of Sale bind Canroof Corporation Inc. and all of its affiliates selling Goods in Canada (“CRC”) and its customer (“Buyer”) regarding the sale by and purchase from CRC of products (“Goods”) in Canada. By accepting delivery of Goods from CRC, Buyer agrees to be bound by these Terms and Conditions of Sale.

1. TERMS AND CONDITIONS TO GOVERN. Terms and Conditions of Sale supersede all prior agreements, proposals and discussions between the parties with respect to the purchase and sale of Goods. Any additional, inconsistent or different terms or conditions contained in Buyer’s purchase order or other documents submitted to CRC by or on behalf of Buyer at any time, whether before or after the date hereof, shall be deemed a material alteration and not a rejection of these Terms and Conditions of Sale, and are hereby expressly rejected by CRC. These Terms and Conditions of Sale shall be deemed accepted by Buyer without any such additional, inconsistent or different terms and conditions. Unless otherwise specified, these Terms and Conditions of Sale shall continue in effect until the expiration of the applicable statute of limitations.Unless otherwise expressly set forth in these Terms and Conditions, only the corporate officers of CRC shall have the legal authority to modify or amend any provision of these Terms and Conditions or any CRC warranty. No such modification or amendment will be valid or binding upon CRC unless agreed to in writing and signed by an authorized corporate officer of CRC. An employee of CRC who is not an authorized corporate officer of CRC has no actual, apparent, or implied authority to legally bind CRC in any manner whatsoever.
2. PRICES. Unless otherwise specified in writing by an authorized corporate officer or a Director of Sales of CRC, all prices shall be as set forth in the price lists (“Price Lists”) issued from time to time by CRC on a regional or other basis, which price lists are subject to change without notice to Buyer. Upon a change to the prices set forth on any Price List, all unshipped orders will be billed at the price in effect at the time of shipment. All prices are exclusive of taxes, customs, duties, transportation and insurance, and any and all current or future tax or governmental charges (including, without limitation, Federal Goods and Service Tax, Provincial Sales Tax and Harmonized Sales Tax) applicable to the sale, delivery, shipment, storage or use of the Goods that CRC is required to pay or collect, shall be for Buyer’s account and shall be added to the price and not subject to reduction.
3. PRICES. Unless otherwise specified in writing by an authorized corporate officer or a Director of Sales of CRC, all prices shall be as set forth in the price lists (“Price Lists”) issued from time to time by CRC on a regional or other basis, which price lists are subject to change without notice to Buyer. Upon a change to the prices set forth on any Price List, all unshipped orders will be billed at the price in effect at the time of shipment. All prices are exclusive of taxes, customs, duties, transportation and insurance, and any and all current or future tax or governmental charges (including, without limitation, Federal Goods and Service Tax, Provincial Sales Tax and Harmonized Sales Tax) applicable to the sale, delivery, shipment, storage or use of the Goods that CRC is required to pay or collect, shall be for Buyer’s account and shall be added to the price and not subject to reduction.
4. TERRITORY. The Buyer shall limit its sale and distribution of the Goods to customers located within Canada (the “Territory”). Without limiting the generality of the foregoing, Buyer must promptly refer to CRC any inquiries received from any sources outside the Territory, and Buyer must not (i) promote, market or solicit any sales of the Goods outside the Territory, (ii) directly or indirectly sell the Goods to any persons located outside of the Territory, or (iii) directly or indirectly sell the Goods to any persons within the Territory if the Buyer knows or ought to know that such person may market and/or directly or indirectly resell the Goods outside of the Territory.

   (b) Buyer shall also use all reasonable endeavours to ensure that the Goods sold to its customers will be marketed and sold only in the Territory. Such steps shall include, without limitation, (i) requiring of its customers a contractual commitment that the Goods will not be marketed or resold outside the Territory, and (ii) if Buyer becomes aware that any person inside the Territory has marketed or resold the Goods outside the Territory, or plans or intends to do so, giving immediate notice thereof to CRC (and including with its notice all information which it is aware of in respect of such matter) and immediately ceasing to supply such person with Goods.

   (c) In the event Buyer violates the provisions of this Article, Buyer shall be deemed to have materially breached this Agreement, and, in addition to all other remedies provided for at law, at equity or in this Agreement, CRC shall be entitled, at its sole discretion, to immediately (i) terminate this Agreement and any or all of the rights granted herein to Buyer without prior notice, (ii) eliminate or reduce any discounts or rebate payments to Buyer in respect of its purchase of Goods from CRC, (iii) claim and receive from the Buyer compensation for damages incurred by CRC as a result of the Buyer’s violation of this Article, and (iv) receive injunctive relief to prevent shipment from any court of competent jurisdiction, without posting a bond or other means of security therefore. Buyer hereby expressly waives in advance the right to claim a guarantee, bond or undertaking as a condition for CRC obtaining injunctive relief.
   (d) In the event that the Buyer sells Goods directly or indirectly outside the Territory in violation of this Article, any CRC warranty applicable to such Goods shall be void, as per the CRC Asphalt Shingle Limited Warranty, and Buyer shall be responsible for any warranty claims seeking compensation in respect of such Goods.”
5. SHIPMENT; TITLE; RISK OF LOSS. CRC reserves the right to accept or refuse any order for Goods received at its sole discretion. All shipping dates are approximate and not guaranteed. No delivery delay will entitle Buyer to a charge back, set off or claim for direct, indirect, incidental or consequential or other damages of any kind. Title and risk of loss shall pass from CRC to Buyer once the Goods are loaded on the first carrier at CRC’s facility, and all claims for loss or damage from that point in time and on, including in transit, must be filed against the carrier by Buyer. Buyer shall pay freight, unless prepaid, and shall unload shipments promptly. Any increase in freight rates for shipments, whether prepaid or not, and all demurrage shall be borne by Buyer. Restrictions on delivery and any delivery discounts or surcharges shall be set forth in the Price Lists.
6. EXCUSE OF PERFORMANCE. CRC will be excused from performance hereunder or otherwise if performance is prevented or delayed due to acts of God, war, terrorism, riot, fire, labour trouble (including strikes, lockouts and labour shortages), failure of computer or telecommunications systems to operate properly, destruction or loss of electronic records or data, plant shutdowns, unavailability of materials or components, unavailability of or delays in transportation, insufficient production capacity, unavailability or shortage of fuel products, explosion, accident, compliance with governmental requests, laws, regulations, orders or actions, or other unforeseen circumstances or other causes beyond CRC’s reasonable control. Without limiting the generality of the foregoing, CRC will be excused for any delay or failure to perform as a result of any epidemic or pandemic threats and guidelines and advisories in respect thereto, whether recommended by the World Health Organization, the Centers for Disease Control, the Public Health Agency of Canada, or any governmental or local health authority having jurisdiction, pursuant to which CRC determines to suspend all or a part of its operations for the health and safety of its employees, contractors or the community at large. In any such event, CRC may, without liability, allocate and distribute the Goods among its customers in such proportions, including to the exclusion of some customers such as Buyer, as CRC, in its sole discretion, determines.
7. SECURITY INTEREST. If the sale of merchandise is made in a province other than Quebec, CRC reserves and Buyer grants to CRC a purchase money security interest in all Goods sold and any cash receivables or cash from resale thereof to secure the full payment and performance by Buyer of its liabilities and obligations to CRC. If the sale of merchandise is made in Quebec, the Buyer hereby hypothecates in CRC’s favour, the Goods described in the order (“Hypothecated Property”), for an amount equal to the purchase price of the Hypothecated Property, plus an additional sum equal to twenty (20%) percent of the amount of the hypothec for purposes of guaranteeing the payment of interest and incidental charges that are not already guaranteed by the amount of the hypothec, with interest commencing from the date hereof at a rate of 25% per year. The hypothec is granted to secure payment of the balance of the purchase price of the Hypothecated Property and all other obligations of the Buyer to CRC hereunder and pursuant to the order and the Price List. Buyer shall be in default under these Terms and Conditions of Sale, and the security interest/hypothec created hereunder shall become enforceable if: (a) Buyer fails to pay the balance of the invoice value when due or fails to remedy any other default within ten (10) days after being notified of such default by CRC; (b) Buyer threatens, appears to or ceases to carry on its business or substantially changes the nature of its business, all as determined by CRC in its sole discretion; (c) Buyer becomes or acknowledges being insolvent, becomes bankrupt or generally takes measures to arrive at a compromise, an arrangement or an agreement with its creditors, or arrives at the liquidation of its assets or its bankruptcy; (d) proceedings are instituted against Buyer in order to liquidate its assets or declare it bankrupt, which are not diligently contested by Buyer and are not dismissed or cancelled within twenty-one (21) days from the day on which they are instituted; (e) a prior notice is given by a creditor purporting to hold or holding a prior claim or by a hypothecary creditor of its intention to exercise its purported or prior claim or hypothecary rights or any other security interest, or if such right or security interest is exercised or if a secured creditor takes possession or appoints a receiver with respect to any part of the Goods sold; or (f) an execution is filed against the Buyer or a seizure is brought against the Goods sold and should it not be quashed within ten (10) days thereafter. Buyer acknowledges that this document may be filed with the appropriate authorities as a financing statement and/or hypothec and agrees to execute and deliver such documents as CRC may request in order to perfect its security interest/hypothec.
8. WARRANTY. UNLESS THE GOODS ARE SUBJECT TO AN EXPRESS LIMITED WARRANTY OR FULL WARRANTY PROVIDED BY CRC AS SET FORTH ON CRC’S WEBSITE (www.canroof.com/terms-legal-conditions-warranties), THE GOODS ARE SOLD “AS IS, WITH ALL FAULTS”, WITHOUT RECOURSE, AND CRC DOES NOT MAKE, AND HEREBY EXPRESSLY DISCLAIMS, ANY AND ALL CONDITIONS, REPRESENTATIONS AND WARRANTIES OF ANY KIND WHATSOEVER, EXPRESS, IMPLIED, STATUTORY OR OTHERWISE, INCLUDING BUT NOT LIMITED TO ANY CONDITIONS OR WARRANTY OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE. PRIVATE LABEL GOODS, GOODS DESCRIBED AS “SECONDS”, “ECONOMY”, “DAMAGED”, “OFF-GRADE”, AND OTHER SIMILAR DESIGNATIONS ARE DEEMED TO BE SOLD “AS IS, WITH ALL FAULTS”.
9. LIMITATION OF REMEDY AND LIABILITY. IF THE GOODS ARE SUBJECT TO A LIMITED WARRANTY OR OTHER WARRANTY PROVIDED BY CRC AS SET FORTH ON CRC’S WEBSITE (www.canroof.com/terms-legal-conditions-warranties), THE SOLE AND EXCLUSIVE REMEDY FOR ANY CLAIM OF ANY NATUREARISING FROM THE FAILURE OF THE GOODS TO CONFORM TO THE APPLICABLE WARRANTY SHALL BE LIMITED TO THE REMEDY SPECIFIED IN THE APPLICABLE WARRANTY. UNLESS OTHERWISE EXPLICITLY SET FORTH IN AN APPLICABLE LIMITED WARRANTY OR OTHER WARRANTY, IN NO EVENT, REGARDLESS OF THE FORM OF THE CLAIM OR CAUSE OF ACTION (WHETHER BASED IN CONTRACT, INFRINGEMENT, NEGLIGENCE, STRICT LIABILITY, OTHER TORT OR OTHERWISE), SHALL CRC’S CUMULATIVE LIABILITY EXCEED THE PURCHASE PRICE FOR THE SPECIFIC GOODS GIVING RISE TO THE CLAIM OR CAUSE OF ACTION. CRC SHALL NOT IN ANY EVENT BE LIABLE FOR DAMAGES CAUSED BY DELAY IN PERFORMANCE. BUYER AGREES THAT IN NO EVENT SHALL CRC’S LIABILITY TO BUYER INCLUDE INCIDENTAL, CONSEQUENTIAL, SPECIAL, EXEMPLARY OR PUNITIVE DAMAGES. THE TERM “CONSEQUENTIAL DAMAGES” SHALL INCLUDE, BUT SHALL NOT BE LIMITED TO, COST FOR LABOUR, LOSS OF ANTICIPATED PROFITS, LOSS OF USE, LOSS OF REVENUE, AND COST OF CAPITAL.
10. REJECTION OF NON-CONFORMING GOODS. Unless otherwise set forth in an express limited warranty or other warranty, for the applicable Goods, as set forth on CRC’s website (www.canroof.com/terms-legal-conditions-warranties), rejection of non-conforming Goods must be made by Buyer in writing within ten (10) days of receipt, and all defects ascertainable at the time of giving notice shall be stated with particularity or deemed waived. In the event of any complaint, shipment shall be held intact, and specification of objections, accompanied by tally of objectionable Goods, shall be submitted directly to CRC. If requested by CRC, Buyer shall provide a requested sample of the purported non-conforming Goods, at Buyer’s expense. If full credit is allowed by CRC for non-conforming goods and unless otherwise set forth in a limited warranty or other warranty provided by CRC as set forth on CRC’s website (www.canroof.com/terms-legal-conditions-warranties), the Goods must be retained intact at the delivery point, and CRC shall have 90 days from the date of such allowance to dispose of such Goods as it determines. Under no circumstances are Goods to be returned to CRC unless Buyer has written permission of CRC’s Plant Manager and Director of Sales to do so. A claim that Goods are non-conforming or any other claim shall not entitle Buyer to deduct any sum from any invoice unless such claim and deduction has been allowed and acknowledged by CRC in writing. Invoices shall be paid in full in accordance with the Price Lists, and, in the event of subsequent allowance by CRC of any claim, CRC shall promptly make payment to Buyer for the amount so allowed.
11.  RETURN OF GOODS. Return of Goods other than pursuant to Section 9 shall require the prior written approval of CRC’s Plant Manager and Director of Sales, or alternatively, CRC’s Controller. In no event will returns be accepted after ninety (90) days from the delivery date. Goods pre-approved for return will be subject to restocking, reconditioning, repackaging and freight charges, all as set forth in the Price Lists.
12. FURTHER HANDLING. Buyer shall indemnify, defend and hold harmless CRC, its affiliates and their respective officers, directors, managers, employees, representatives and agents from and against, any and all claims, losses, liabilities, costs and expenses (including attorneys’ fees) arising out of or resulting from the use, handling, manufacture, processing, alteration, distribution, sale or marketing of the  Goods, or any other action or inaction with regard to the Goods, in each case after the delivery thereof to Buyer; provided however, that Buyer shall not be liable to CRC for damages directly caused by the sole negligence of CRC or by CRC’s breach of CRC’s applicable written limited or other warranty set forth at www.canroof.com/terms-legal-conditions-warranties or provided upon request.
13. EXPORT CONTROL REGULATIONS. All Goods sold by CRC are subject to the export control laws of Canada and/or the United States of America, and Buyer agrees not to divert or resell the Goods contrary to such laws. If any license or consent of any government or other authority is required for the acquisition, carriage or use of product by Buyer, Buyer will obtain the same at its expense and provide evidence of the same to CRC on request. Failure to do so will entitle CRC to withhold or delay shipment, but failure to do so will not entitle Buyer to withhold or delay payment of the price therefor. Any expenses or charges incurred by CRC resulting from such failure will be paid for by Buyer within ten (10) days of receipt of CRC’s written request.
14. GOVERNING LAW; SEVERABILITY. These Terms and Conditions of Sale shall be governed by the laws of the Province of Ontario, Canada, without reference to the choice of law, conflicts of law, or principles of any other province or country which might otherwise be applied. If any provision of these Terms and Conditions of Sale is held to be invalid, illegal or unenforceable, the validity, legality and enforceability of the remaining provisions shall not in any way be affected or impaired, and the parties shall use their best efforts to substitute a valid, legal and enforceable provision, which, insofar as practical, implements the purpose of these Terms and Conditions of Sale. Without limiting the generality of the foregoing, some provinces may not allow an exclusion of certain implied warranties or conditions or limitation of certain incidental, consequential or other damages. In such event, Sections 7 and 8 shall be construed to the greatest extent permissible to implement the purpose of these Terms and Conditions of Sale.
15. MISCELLANEOUS. These Terms and Conditions of Sale shall be binding on and inure to the benefit of the respective successors and permitted assigns of the parties. Buyer shall not assign its rights or obligations under these Terms and Conditions of Sale without CRC’s prior written consent, which may be withheld for any reason in CRC’s sole discretion. Any assignment by Buyer except as permitted herein shall be null and void. Unless otherwise explicitly set forth in the applicable warranty, no warranty shall be assignable under any circumstances. No waiver of any provision of these Terms and Conditions of Sale by an authorized corporate officer of CRC will be valid unless the same is in writing and signed by such officer.  CRC reserves the right to unilaterally modify or amend any portion of these Terms and Conditions of Sale at any time without prior notice effective immediately upon posting at the CRC website (www.canroof.com). The current version of these Terms and Conditions of Sale and any modifications or amendments supersede all prior versions of these Terms and Conditions of Sale. The most current version of these Terms and Conditions of Sale may be found at the CRC website (www.canroof.com/terms-legal-conditions-warranties) and is also available upon request.

Link to Modern Slavery Report

Notice regarding Legal Authority to Bind Canroof

Only the authorized corporate officers of Canroof Corporation Inc. and one or more of any of its affiliated or related companies worldwide (hereinafter individually “CRC”) shall have the legal authority to bind CRC to any obligation and/or agreement whatsoever, save as may otherwise be expressly set out in CRC’s Terms and Conditions of Sale on CRC’s web site (www.canroof.com). No legal contract or agreement, or modification or amendment to any legal contract or agreement, to which CRC is a party will be valid or binding upon CRC unless agreed to in a formal written document signed by an authorized corporate officer of CRC. Authorized corporate officers of CRC are only the C.E.O., President, Executive Vice-President, a Vice-President, C.F.O., the Treasurer, and the Corporate Secretary. An employee of CRC who is not an authorized officer of CRC has no actual, apparent, or implied authority to legally bind CRC in any manner whatsoever.

1. Terms of Use

(A) Governing Terms. This website (collectively “canroof.com” or “Site”) is an interactive on-line service operated by Canroof Corporation Inc. and one or more of its affiliated or related companies worldwide (hereinafter “CRC”). These Terms of Use, along with any additional terms and conditions that are referenced herein or that are presented elsewhere on the Site or in these Legal Notices or in our Privacy Policy (collectively “Terms of Service”), set forth the terms and conditions that apply to your use of canroof.com. By using canroof.com, you agree to comply with all of the terms and conditions herein. If you do not agree to these Terms of Service, you should not access or use canroof.com.

(B) Changes to Terms of Service. CRC may modify the Terms of Service, or any part hereof, or add or remove terms at any time, and such modifications, additions or deletions will be effective immediately upon posting. Your use of canroof.com after such posting shall be deemed to constitute acceptance by you of such modifications, additions or deletions.

(C) Changes to the Site. CRC may change or discontinue any aspect, service, feature of the Site or product or service of CRC described herein at any time and without notice, including, but not limited to, content, hours of availability, and equipment needed for access or use.

(D) Equipment. You are responsible for obtaining and maintaining all connectivity, computer software, hardware, and any other equipment needed for access to and use of this Site, and for all charges related to the same.

(E) Image Limitations. CRC strives to accurately reproduce the screen images of the shingle swatches and house photos shown. However, due to manufacturing variances, the limitations of your monitor resolution and the variation in natural exterior lighting, actual colors may vary from the images you see. To ensure complete satisfaction, you should make final color selections from several full size shingles and view a sample of the product installed on a home.

2. Copyright Ownership

(A) General. canroof.com contains copyrighted material, trademarks, and other proprietary information, including, but not limited to, text, documents, software, photos, video, graphics, music, and sound. The entire content of this Site is copyrighted as a collective work under Canadian and International copyright laws. CRC owns copyright in the selection, coordination, arrangement and enhancement of such content, as well as in the content original to it. You may not modify, publish, transmit, participate in the transfer or sale, create derivative works, or in any way exploit, any of the content on the Site, in whole or in part. You may download copyrighted material for your personal use only. Except as otherwise expressly permitted under copyright law, no copying, redistribution, retransmission, publication, or commercial exploitation of material obtained from the Site will be permitted without the express, written permission of CRC. In the event of any permitted copying, redistribution, or publication of copyrighted material, no changes in or deletion of author attribution, trademark legend, or copyright notice shall be made. You acknowledge that you do not acquire any ownership rights by accessing, copying, downloading, or otherwise using copyrighted material from this Site.

(B) Approved Copyright Legend. Here is the appropriate copyright legend that should be used for any such materials obtained or referenced from this Site: Copyright © 2004-2024 Canroof Corporation Inc. and their affiliated and related entities. All rights reserved.

3. Trademarks

CRC owns all right, title, and interest in its registered and unregistered trademarks, service marks, logos, and tag lines used in connection with any of CRC’s products or services referenced on the Site or otherwise provided by CRC in the industry, including, but not limited to, the marks CRC, the CRC logo(s) and stylized marks, ARMOROOF, IKO, ROOFViewer, RoofPro™, and the ROOFING EXCELLENCE tagline. Any other marks, logos, or company names appearing on the Site are the property of their respective owners.

4. Disclaimer of Warranty & Limitation of Liability

(A) Information contained on this Site is intended for general information purposes only, is not intended to make any representations or legal statement, and is provided on an “as is” basis. While effort has been made to provide correct and clearly expressed information, errors may occur. Furthermore, any information contained on this Site is subject to change at any time and without notice.

(B) CRC and any of its officers, directors, shareholders, employees, and agents hereby disclaim any responsibility or liability for any errors, omissions, or statements contained on this Site and assume no liability whatsoever for any action taken in reliance on the information contained on this Site, or for any special, direct, indirect, consequential, or incidental damages or any damages whatsoever resulting from loss of use, data or profits, whether in an action of contract, negligence or other tortious action, arising out of or in connection with the use of this Site or of any information or content contained therein.

(C) UNLESS GOODS SOLD BY CRC OR ANY OF ITS AFFILIATES ARE SUBJECT TO AN EXPRESS LIMITED WARRANTY OR OTHER WARRANTY PROVIDED BY CRC AS EXPLICITLY SET FORTH ON THE SITE (www.canroof.com/terms-legal-conditions-warranties), THE GOODS ARE SOLD “AS IS, WITH ALL FAULTS,” WITHOUT RECOURSE, AND CRC DOES NOT MAKE, AND HEREBY EXPRESSLY DISCLAIMS, ANY AND ALL CONDITIONS, REPRESENTATIONS AND WARRANTIES OF ANY KIND WHATSOEVER, EXPRESS, IMPLIED, STATUTORY OR OTHERWISE, INCLUDING, BUT NOT LIMITED TO, ANY CONDITIONS OR WARRANTIES OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE. PRIVATE LABEL GOODS, GOODS DESCRIBED AS “SECONDS,” “ECONOMY,” “DAMAGED,” “OFF-GRADE,” AND OTHER SIMILAR DESIGNATIONS ARE DEEMED TO BE SOLD “AS IS, WITH ALL FAULTS.”

5. Links to Third Party Content or Websites

In the event that there are any links or pointers to third party (not owned or operated by CRC) websites within this Site, such links are provided merely for convenience to you and do not constitute an endorsement of the products or services offered by the owner or operator of such third party websites. CRC and any of its officers, directors, shareholders, employees, and agents hereby disclaim any responsibility or liability for such third party websites and assume no responsibility or liability for any content, information, or statements made on such linked websites or by the owner or operator of such websites.

6. Entire Agreement

These Terms of Service constitute the entire agreement of the parties with respect to the subject matter hereof, and supersede any and all previous written or oral agreements between the parties with respect to such subject matter. The provisions of these Terms of Service are for the benefit of CRC and any of its affiliated companies or entities. These Terms of Service shall be construed in accordance with the laws of the Province of Alberta, without regard to its conflict of laws rules. No waiver by either party of any breach or default hereunder shall be deemed to be a waiver of any preceding or subsequent breach or default. The section headings used herein are for convenience only and shall not be given any legal import.

These Terms of Service were last updated on 30 July 2010.

General Overview

This website (collectively “Canroof.com” or “Site”) is an interactive on-line service operated by Canroof Corporation Inc. and one or more of their affiliated or related companies worldwide (hereinafter “the CRC Group of Companies” or “CRC” or “We” or “Us”).

The purpose of this Privacy Statement (“Statement”) is to disclose to you what information We may collect, how We may collect it, with whom We may share it, and certain other matters related to such information, including the choices you have regarding our collection of information and our use and disclosure to other parties of information We may have collected from you.

CRC takes privacy seriously.  The CRC Group of Companies are committed to protecting your privacy. We use the information we collect about you to facilitate commercial transactions and to provide you with a more personalized experience with this Site and with the CRC Group of Companies. We have created this Privacy Statement in order to demonstrate our firm commitment to protecting the privacy of all of our customers and visitors. The following paragraphs and sections of this Statement disclose the information-gathering and dissemination practices and policies of the CRC Group of Companies.

Except as otherwise discussed in this Statement, this document only addresses the use and disclosure of information We collect from you on-line or otherwise, including when We reference this Statement.  For some services, We may collect and transfer personal information to a service provider you have selected, or you may visit other merchants or third parties through links on our Site who may collect and use your personal information in ways and manners different than CRC. We strongly encourage you to ask questions, to be very cautious, and ensure you are dealing with a reputable site or company before you disclose any personal or financial information to others.

Please read the following to learn more about our data collection policies and practices.

By using this Site you consent to and acknowledge the collection and use of your information by CRC as set forth in this Statement.

Personal Information Privacy Principles

We collect, store, process, and use any personal information Site users provide to us or that we otherwise gather on this Site or otherwise in accordance with the following principles:

Accountability:

• CRC will only collect personal information that is required or legitimate in the course of normal business operations.
• Wherever necessary, CRC will advise third parties that receive or process information on CRC’s behalf to provide a comparable level of privacy protection in respect of such information.
• CRC has appointed a Privacy Officer to ensure compliance with this statement. You may contact our Privacy Officer by completing this “FORM“ or by contacting the Privacy Officer by telephone at 416-781-5545.

Identifying Purposes, Obtaining Consent and Limiting Use:

• When collecting personal information, CRC will disclose the purpose for the information collection and will obtain consent, when required, to allow CRC to use the information in the course of normal business operations.
• Please note that if the collection, use or disclosure of personal information is permitted by law or required by court order or other legal proceeding, CRC will not seek additional consent or provide any additional notice to you.

Safeguards:

• CRC safeguards personal information by employing security measures that are appropriate and commercially reasonable based on the sensitivity level of the information in question.
• However, as effective as our security measures are, no security system is impenetrable. We cannot guarantee the security of our database, nor can we guarantee that information you supply will not be intercepted while being transmitted to us, but before it gets to us, over the Internet. We ask that you do your part to ensure security of personal information, by maintaining any computer passwords you use to access the Internet or your computer strictly confidential, to use secure Internet connections, and to use virus-protected computer hardware whenever possible.

Openness, Accuracy, Access and Challenging Compliance:

• From time to time, CRC’s Privacy Officer may make available specific or additional information about CRC’s policies and practices as they relate to the management of personal information.
• Upon being advised in writing of any inaccuracies with regard to your personal information, CRC will use its best efforts to make any necessary or materially relevant changes to such information in our possession.
• CRC’s Privacy Officer is responsible for investigating any complaint related to CRC’s compliance with this Statement. If CRC finds a complaint to be justified, appropriate measures will be taken, including, if necessary, amending its policies and practices or updating this Statement.

Information We May Collect; Information Use

CRC may collect personally identifiable information, including name, title, company, address, e-mail address, phone numbers, and the like when you correspond with Us or submit questions or comments to Us through the Site or otherwise. We do not require you to provide personal information to obtain access to any public portions of our Site.

Any personal information we maintain about you will be used for the purpose indicated on the Site or as stated in this Statement or as specifically disclosed to you. CRC collects information to facilitate the services offered on this Site and to provide better and more useful services to the users of the Site, and to respond to queries or requests of users. If you submit personal information to Us through this Site, we may use your information to initiate periodic communications (by phone, fax, email, or mail) with you about services or products that are offered by CRC or any of its affiliates or business partners, about upcoming events that may be of interest to you, and similar types of information.

If you do not want us to communicate with you at all, or by specific modes of communication, or about certain types of information, you can “opt out” or customize your level of communications you received from Us as described below in the section entitled “Access, Amendment, and Deletion” below.

The information collected on this Site is currently stored on servers physically located within Canada and/or the United States; however, CRC reserves the right to store such information in any other location, as deemed necessary or desirable by CRC, in its sole discretion and without further notice.

Access, Amendment, and Deletion

If at any time you would like to correct, change or view personal information you have submitted to CRC on-line or otherwise through this Site, or otherwise, if you would like to remove your name completely from our database, or if you would like to customize what information you receive and how you receive it,  please contact our Privacy Officer by completing this “FORM“, follow the instructions in any electronic communication for “opting out” from such communications in the future, or write to Us at:

Canroof Corporation Inc.
80 Stafford Drive
Brampton ON
L6W 1L4
Attn: Privacy Officer

Cookies and Other Non-Identifiable Information

As with many Websites, the Site uses standard technology called “cookies,” which are small data files that are transferred to your computer when you allow your browser to accept cookies. Cookies automatically identify your Web browser to the Site whenever you visit the Site, and make using the Site easier for you by saving your passwords, purchases, and preferences. By tracking how and when you use the Site, cookies help Us determine which areas of our Site are popular and which are not. Many improvements and updates to the Site are based on data obtained from cookies. Accepting cookies allows you, among other things, to personalize your experience on the Site. Cookies may also allow the Site to present to you advertising or information, products, or services which may be of interest to you. If you do not want information collected through the use of cookies, you generally can “opt out” of providing this information to Us by turning the cookies off in your browser on your computer; however, please note that doing so could impact your ability to access or use some areas of the Site or the Site may not provide you with a personalized experience if you have disabled the use of cookies. Note that cookies do not personally identify users – although they do identify a user’s computer.

We may collect IP addresses and/or click-stream data for purposes of system administration, to improve the Site and to report aggregate information to our advertisers and sponsors or for other internal uses. An IP address is a number that is automatically assigned to your computer whenever you access the Internet. Our computers identify your computer by its IP address. When you request Web pages from the Site, our computers log your IP address.

Click-stream data is information collected by our computers when you request Web pages from the Site. Click-stream data may include such information as the page served, the time, the source of the request, the type of browser making the request, the preceding page view and other such non-personal information. When analyzed, this data helps us analyze how visitors arrive at the Site, what type of content is most popular, what type of visitors in the aggregate are interested in particular kinds of content and advertising, and the like. Such information helps us to improve and administer our Site.

Personal Information Sharing Practices

When you share personal information on this Site or otherwise with CRC, you are sharing that information with CRC, including our subsidiaries and related companies. We will not sell, exchange or otherwise distribute your personally identifiable information, without your consent, except to the extent required by law, in accordance with your instructions, or as otherwise set out in this Statement.

CRC may share your personal information with third party business partners or service providers so that they may provide services to CRC that are consistent with the terms of this Statement. As we continue to develop our business, we might sell or buy assets. In such transactions, user information generally is one of the transferred business assets. Therefore, please be advised that if CRC or any of its affiliated companies or subsidiaries were acquired or if all of the material assets of CRC or any of its affiliated companies or subsidiaries is sold, your personal information may be one of the transferred assets.

CRC may also disclose personal information collected through this Site or otherwise in special circumstances. For example, if it appears that a user is accessing or using the Site or our Servers for illegal or disruptive purposes to CRC or to any other party. We may also use personal information that we maintain about a user to resolve disputes and troubleshoot problems. CRC may also disclose personal information when CRC believes in good faith that such disclosure is required by law or necessary to protect other Site users or the public.

Limitation of Liability

By providing Us with any personal information, you expressly and unconditionally release and hold harmless CRC, its parents, shareholders, owners, members, and each of their subsidiaries, affiliates, directors, officers, employees, and agents (collectively, the “Releasees”) from any and all liability for any injuries, loss or damage of any kind arising from or in connection with the use and/or misuse of your collected personal information from the Site. In addition, while CRC takes efforts to ensure that the use of user personal information provided to third party companies, promotional partners or vendors shall be in accordance with this Statement, the Releasees are not liable for any injuries, loss or damage of any kind arising from or in connection with the use and/or misuse of your collected personal information by such third parties.

External Links

This Site may include links to third party Web sites which we do not own or control.  Therefore, you should be aware that when you are on the Site, you could be directed to other sites beyond our control. For example, if you “click” on a banner advertisement, the “click” may take you off the Site onto a different Website. This includes links from advertisers, sponsors, and partners that may use the Site’s logo as part of a co-branding agreement. These other Websites may send their own cookies to you, independently collect data or solicit personal information, and may or may not have their own published privacy policies. If you visit a Website that is linked to our Site, you should consult that Web site’s privacy policy before providing any personal information.  If you cannot find the privacy policy of any of these third party Web sites via a link from the Web site’s homepage, you should contact the third party Web site operator directly for more information. CRC’s Web Site Privacy Statement does not apply to any information you submit to third-party Websites, including, without limitation, any Websites that may be connected to our Site by hypertext link or otherwise.

Policy Updates

This Statement was last updated on October 6, 2010. We reserve the right to modify this Statement from time to time and for any reason. If we modify this Statement, we will post the modified Statement on the Site – so please check back from time to time to ensure that you have reviewed and are familiar with the current terms and conditions set forth in this Statement.

Residential Roofing Products

Contact the Customer Service Representative in your region regarding warranty concerns and dealer information.

Ph: 1-855-CRC-ROOF (1-855-272-7663)

WARRANTY BOOKLETS
Download Canroof Unified Warranty Booklet

Use of Cookies

During your use of this website or CRC’s mobile application, Canroof Corporation Inc. and its affiliates worldwide (collectively “CRC”), through the use of cookies and similar tracking technologies, collects certain information about you, including your IP address and surfing behaviour.

Cookies are small pieces of data that are transferred and stored on your computer or mobile device via your browser when you allow your browser to accept cookies.

In general, CRC uses cookies for the following purposes:

1. To make our website function properly – certain features will not operate properly without the use of cookies.
2. To optimize the performance of our website and the user experience, by tracking how the user interacts with our website.
3. To personalize the user experience with our website by tracking and remembering choices made, for example, language preferences and region, passwords and purchases.
4. To personalize advertising, promotions and marketing materials, including advertising and promotions that you may receive on other websites.

Specifically, on CRC’s website, we use the following cookies:

Name of Cookie: CONSENT
Type of Cookie: Analytical cookies
Purpose of the Cookie: This cookie allows us to recognize the visitors of our website, to count the number of visitors and to identify the way in which they navigate. This allows us to improve the user navigation and to ensure that visitors can faster and easier find what they need.
Storage Period: 2038-01-01 (20 years)

Name of Cookie: NID
Type of Cookie: Analytical cookies
Purpose of the Cookie: This cookie allows us to recognize the visitors of our website, to count the number of visitors and to identify the way in which they navigate. This allows us to improve the user navigation and to ensure that visitors can faster and easier find what they need.
Storage Period: 2018-08-09 (6 months)

Name of Cookie: _ga
Type of Cookie: Analytical cookies
Purpose of the Cookie: This cookie allows us to recognize the visitors of our website, to count the number of visitors and to identify the way in which they navigate. This allows us to improve the user navigation and to ensure that visitors can faster and easier find what they need.
Storage Period: 2020-02-08 (2 years)

Name of Cookie: DSID
Type of Cookie: Targeting / advertisement cookies
Purpose of the Cookie: Our website use targeting cookies in order to track statistics of visitors and to send you personalised messages, advertisements and promotions.
Storage Period: 2 weeks

Name of Cookie: IDE
Type of Cookie: Targeting / advertisement cookies
Purpose of the Cookie: Our website use targeting cookies in order to track statistics of visitors and to send you personalised messages, advertisements and promotions.
Storage Period: 1 year

Name of Cookie: _cfduid (Cloudflare)
Type of Cookie: Functional cookies
Purpose of the Cookie: This cookie makes it easier for our website to work, makes it more pleasant for visitors, and ensures that you have a more personalized browsing experience. For example, these cookies can apply security settings on a per-client basis.
Storage Period: 1 year

Name of Cookie: _icl_current_admin_language
Type of Cookie: Functional cookies
Purpose of the Cookie: This cookie makes it easier for our website to work, makes it more pleasant for visitors, and ensures that you have a more personalized browsing experience. For example, these cookies can remember your language preferences.
Storage Period: 1 day

Social Media Plug-Ins

CRC uses social media plug-ins to enable CRC to use social media (LinkedIn, Twitter and Facebook, for example) “share” buttons. This may allow for social media service providers to track your browser across other sites and compile a profile of your interests, which may affect the content and messages you see on other websites. For more information, please see the privacy policy of your social media service(s).

If you do NOT want to establish a connection between your social media profile, please log out of your social media before using CRC’s website.

How to Manage and Remove Cookies

All major internet browsers offer the option to manage the cookies that are installed on your computer or mobile device.

If you do not want this website or mobile application to place cookies on your computer or mobile device, you may restrict, limit or delete these easily by adjusting your mobile or browser settings. In addition, you can set your mobile or browser settings in such a way that you get a notification every time you receive a cookie on your computer or mobile device, so that you can decide whether you wish to accept this cookie or not.

Please note that when you disable certain cookies used by our website, the possibility exists that certain parts of our website or mobile application will no longer function properly and you will no longer enjoy an optimal user experience.